Terms and Conditions

It is the policy of Yellow Door Media to be as casual and easy to work with as possible to the client. However, These Terms & Conditions have been created out of necessity to protect Yellow Door Media from abuse by those that abuse our casual verbal work agreements, work effort and payment structure.

Although our attorney highly recommends that we utilize a written agreement, we still believe in "A Person's Word Is Their Bond". So what we have done to keep the abuse to a minimum and still maintain a "Easy To Work With" atmosphere is to create the following Terms and Conditions.

The Process of Communication and Agreement:

  1. The initial casual contact once made between an interested potential client and Yellow Door Media is usually via phone, email or web sign up.
  2. We at that point stipulate that all conversations be via email, phone or filling out online form establish "Intent" by customer.
  3. Intent to see if we are the right kind of web designer the potential client is interested in.
  4. The next steps usually are a combination of phone calls and/or emails between both parties trying to see if the "project/web package/ is agreeable between them.
  5. At this point we are now establishing a "recordable email/phone log trail" of "Intent" by both parties
  6. Once the potential client gives Yellow Door Media the verbal/email go ahead to proceed with the website project, up front payment will be charged.      
  7. At this point, once the upfront fee is received and processed we then proceed with the project and most projects are completed within or less than the anticipated time of completion. However, on rare occasions the client and/or us due to forces of nature or other unforeseeable events, the client fails to provide all of the needed content in a timely manner. Or, we fail to meet the anticipated deadline.  These things happen and common sense should prevail.



Yellow Door Media only accepts the following payment options:

  1. Credit Cards: Visa, MasterCard, American Express
  2. Bank-Check-Cards: Bank check cards must have the visa or MasterCard logo on the card.
  3. PayPal Direct Pay: You can use your personal, premiere or business PayPal account to send money directly to our PayPal account by clicking on the “Send Money” Tab in your PayPal account and typing in our “PayPal Email Address” info@yellowdoormedia.com
  4. We will accept echecks from PayPal but the funds must clear first before we begin project. This process has an additional delay of approximately 3-4 days.


NOT ACCEPTABLE:

  1. We do not accept personal checks, business checks, bank checks or drafts.
  2. Balances must be paid upfront.
  3. Completion of website is defined as, beginning of 12 month contract.    
  4. Content: In all instances, content is the responsibility of the client. Images, text and pdf files. Content that basically describes the who,  what, when, where and how of products and services offered is the responsibility of the client to get this information to Discovery Towers via email in a prompt manner.   
  5. Content Delay: Often a client with good intentions will delay in getting all of the content to Discovery Towers. It is this reason that if all of the conditions are met in #2 above then the balance is due immediately. This however, does not end the relationship between client and Yellow Door Media.
  6. Free Updates All Year Long: What happens if the client for whatever reason is unable to provide all of the content during the initial web design process, there is no problem as the "Free Yearly Update" service is instantly activated from the day of the actual posting of the website. So there is no pressure on the client. (A delay of providing content cannot be used as an excuse to delay making the final payment)


Failure to pay for 12 month contract will result in the loss of the up front fee and will result in a suspension of the website.  Failure to pay will result in 15 day suspension.  If contract is not payed for after 15 days during suspension period, website and hosting account will be terminated. Only 1 suspension will be allowed during 12 month contract, after that  website and hosting account will be terminated.

No refund will be provided after work has begun on website. 

At least once a year we get someone who starts a project and then for personal reasons chooses to back out. Not as a result of lack of performance on our behalf but merely a change of mind.

Because we have literally accepted the up front fee, started and in many cases finished the job, the client at that point cannot expect us to return the deposit merely because of a personal situation or financial difficulty expecting us to simply not charge for work done. This is the purpose of the up front fee. To ensure that we get paid for work produced. It’s a good faith process that the client is confident that we will perform. However, once we start to perform work, we will not refund any of the up front fee.
 

REFUND EXCEPTION:

If  Yellow Door Media does not perform and complete the project as agreed on and the client within a reasonable period of time and there is good cause to discontinue the service, The deposit will be promptly refunded.  However, If the project is a difficult and/or lengthy process that was recognized in advance by both the client and Yellow Door Media and a major amount of labor and effort has been applied to the project, the client may be subject to a pro-rated refund. However, in most cases the deposit amount may not even meet the level of cost applied to the services/labor/features already provided. In which case, the client may be billed for the additional work that was not accounted for in the deposit. This will be discussed on a rare case to case basis and all charges will be talked about before work is performed.

It is our intention to be “Fair” in our practices and we expect our clients and/or customers to be “Fair” in return.

SANDBAGGING:

Sandbagging is a term for the client who attempts to add additional services and/or features to their existing project without payment.
 
Example: The client agrees to a particular fee for particular services and features. Then as the project is started, the client says “I also need that feature to do this extra feature”.  Unfortunately that extra feature was not discussed and the original bid was given based on “Not having that extra feature” Then the client says “I thought that was included”. 

This is a very typical approach and unfortunately is keenly done by many folks out there. There are literally sales classes that teach people how to “Negotiate a Better Deal” and this is a popular technique and will not be tolerated.

If you legitimately do want an extra feature, a fee will be added to that feature and you can select to have it done or not. Our fees are below industry rates already and we simply cannot afford to give away services that extend our resources.